Shipping policy

hipping Policy

Processing time

Orders are processed within 1–3 business days of purchase. You'll receive a confirmation email once your order has been placed, and a separate shipping confirmation with tracking information once it ships.

Shipping time

Once shipped, delivery typically takes 8–15 business days within the continental United States. Delivery times are estimates, not guarantees, and can be affected by customs processing, carrier delays, or high order volume during sales events. Orders placed during promotional periods may take longer to process.

Order tracking

You'll receive a tracking link by email as soon as your order ships. Please allow 2–5 business days after receiving your tracking number for tracking information to fully update, as packages may travel through multiple carrier networks before reaching their final delivery service.

Shipping costs

We offer free shipping on all US orders. No coupon needed — the discount is applied automatically at checkout.

Customs and import

For orders shipped internationally or through international logistics partners, your order may be subject to import duties and taxes, which are the responsibility of the recipient. We are not responsible for delays caused by customs processing.

Delayed or missing orders

If your order hasn't arrived within 25 business days of the shipping confirmation, please contact us at dolteroshop@gmail.com with your order number and we'll investigate with our shipping partner.

Lost, damaged, or incorrect items

If your package arrives damaged, or you receive the wrong item, contact us at dolteroshop@gmail.com within 7 days of delivery with photos of the item and packaging, and we'll arrange a replacement or refund.

Questions

For any shipping questions, reach us anytime at dolteroshop@gmail.com.